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Working in Admin Mode

Creating and Modifying Requests

To Create and Modify Requests, be sure that the Administrator User Functionality is available by unlocking the Admin Console in the Top Right-Hand Corner

  • The Admin Mode button will not be visible to non ocadm Role users or a Role with no Maintain Service Request Privileges.

  • To create a Category used to group Requests, select the small Create text in the Left-Hand Corner

  • To create a Request select the Center Green Create Button

Managing Service Requests

From the Top Right-Hand Corner of the desired Service Request, choose Edit, Copy, or Delete

Editing Service Requests

To Edit a Service Request:

  • Click the Edit icon on the Service Request Button
  • Modify any of the existing information or settings
  • Click the Save button

Copying Service Requests

  • Click the Copy icon on the Service Request Button
  • Enter a different name for the copied Service Request
  • Modify any of the existing information or settings necessary
  • Click the Save button

Deleting Service Requests

  • Click the Delete icon on the Service Request Button
  • Click OK on the Confirmation page
    • The Service Request will be deleted